Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicat Haciyev

Sumqayit

Summary

Dedicated professional skilled in process improvement and team leadership. Experienced in stakeholder collaboration to ensure successful project implementation. Focused on leveraging analytical skills to enhance operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Support Team Lead

Talk With Us
Ukraine
03.2025 - Current
  • Led customer support team to resolve client inquiries efficiently.
  • Trained new staff on communication techniques and support tools.
  • Monitored team performance and provided constructive feedback regularly.
  • Coordinated schedules and managed daily operations of support team.
  • Developed training materials to enhance team knowledge and skills.
  • Facilitated team meetings to discuss issues and share updates.
  • Implemented best practices for improving customer satisfaction rates.
  • Collaborated with management to refine support processes and workflows.
  • Collaborated closely with other departments to ensure successful implementation of projects and initiatives related to client experience improvement.
  • Trained new team members on company policies, procedures, products, services, and technologies.
  • Developed strong relationships with external partners necessary for providing optimal service levels for customers.

Business Analyst

ProPixel
Baku
10.2022 - 12.2023
  • Analyzed business processes to identify areas for improvement and efficiency.
  • Collaborated with teams to gather requirements for new projects and initiatives.
  • Created detailed documentation of business requirements and project specifications.
  • Facilitated meetings with stakeholders to clarify project goals and expectations.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Maintained project timelines by coordinating tasks among team members effectively.

Customer Service Manager

Canex
Baku
09.2021 - 12.2021
  • Managed daily customer service operations and ensured team efficiency.
  • Collaborated with team members to enhance service delivery methods.
  • Monitored customer interactions to ensure quality standards were met.

Education

Front-End Development

Accent Academy
Baku
06-2022

BBA - Marketing

Odlar Yurdu
Baku
06-2021

Skills

  • Customer service
  • Team leadership
  • Process improvement
  • Stakeholder collaboration
  • Project documentation
  • Data analysis
  • Performance monitoring
  • Quality assurance
  • Communication strategies
  • Relationship building
  • Time management
  • HTML and CSS
  • Microsoft Excel and PowerPoint
  • MS word, excel, and outlook

Certification

  • Front-End Development.
  • Business Analyst

Languages

Azerbaijanish
First Language
Turkish
Advanced (C1)
C1
Russian
Advanced (C1)
C1
German
Elementary (A2)
A2
English
Elementary (A2)
A2

Timeline

Customer Support Team Lead

Talk With Us
03.2025 - Current

Business Analyst

ProPixel
10.2022 - 12.2023

Customer Service Manager

Canex
09.2021 - 12.2021

Front-End Development

Accent Academy

BBA - Marketing

Odlar Yurdu

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Nicat Haciyev