Lindy Belicia Rodriguez Lazo
San Miguel
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Bilingual Medical Interpreter
Teleperformance El Salvador
10.2023 - 12.2023
- Handle inbound calls and make outbound calls with accurate translations, consecutive and simultaneous interpretation, cold transfer as needed. Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations
Sales Agent
Webhelp El Salvador
01.2023 - 10.2023
- Handle inquiries and reservations through inbound calls both in English and Spanish from prospective customers that were looking for a storage space, for household items, vehicles, RVs, boats, and wine storage
- Make Outbound calls for prospective customers, transfer to the facilities for immediate payment, and provide technical assistance and walkthroughs to help the customer with online payments.
Chat Specialist
Call Center Teleperformance El Salvador
04.2022 - 10.2022
- Job duties handling customers concerns and complaints via email or through the app, got promoted to work for a new LOB that required keen insight on fraudulent checks submitted through the app.
Collections Department and Customer Service agent
Teleperformance Group (El Salvador)
02.2012 - 03.2014
- Handle inbound calls both in English and Spanish for a Department Store Credit Card
- Then got promoted to work for the VIP customers who would spend the most and had a higher credit score, also handled collections department calls and took payments for customers how bill was due or were late on their payments, and provided payment options and plans according to their specific situation. Managed over 50 customer calls per day
Sales Representative
1-800 flowers (Seasonal Job for Valentine's Day)
12.2011 - 02.2012
- Sale pre-made packages for the season including flowers chocolates and teddy bears and also Customer Service agent, take inbound calls and handle customers complaints for having the wrong flower arrangement sent to their loved ones for Valentines or to the wrong location.
Education
Bachelor of Arts - Psychology
Universidad Adventista Del Plata
Argentina 03.2014 - 06.2019
Skills
Cultural insight
Healthcare Systems Knowledge
Patient Assessment
Interpretation Accuracy
Studies
- 03/01/2014, 06/30/2019, Bachelors in Psychology, Universidad Adventista del Plata
- 03/01/2014, 06/30/2019, Acompañante terapéutico, Universidad Adventista del Plata
- 2010, bachillerato/Secundario bilingüe, Colegio Academia Europea Salvadoreña
Courses And Internships
- Practica Profesional Supervisada Psicología Clínica y Forense (Área de la Mujer, Crespo)
- Practica Profesional Supervisada Psicología Clínica (Semmep, Santa Fe)
- Practica Profesional Supervisada 2021(Escuela Especial N21 “Portal de la Esperanza”)
- Taller para el fortalecimiento institucional/operativo de las acciones de la Red de Ong´s que Trabajan con Personas en Situación de Calle (UNER)
- Taller de estimulación cognitiva para cuidadores (Universidad Adventista del Plata)
- Introducción a la obra de Jaques Lacan (Universidad Adventista del Plata)
- Curso sobre Emociones positivas y Felicidad (Sanatorio Adventista del Plata)
- Curso sobre Depresión y psicofármacos (Sanatorio Adventista del Plata)
- Curso de Preparación y Respuestas a desastres (Cruz Roja Argentina /ADRA)
- Curso básico de Primeros Auxilios (Universidad Adventista del Plata)
- Curso de Producción Periodística Radio y TV (Universidad Adventista del Plata)
- Voluntaria y traductora para la ONG Canadiense Feed the Children (San Salvador, 2008)
Personal Information
- Age: 31
- Date of Birth: 05/31/1993
- Nationality: Salvadorean/Argentinean
- Marital Status: Single
References
- Lic. Luis Marichal, IT department ICC BPO, 549 11 2734-8539
- Lic. Aura Ayala, Human Resources Webhelp, 503-7605-7874
- Lic. Stephanie Melendez, Supervisor at Webhelp, 503-7605-2852
- Lic. Ivanna Tonutti, Área de la Mujer, Municipalidad de Crespo, 343-438-6725
- Lic. Sonia Goette, Área de la Mujer, Municipalidad de Crespo, 343-406-7938
- Lic. Karen Galarza, Desarrollo Social Municipalidad de Crespo, 343-505-7766
- Lic. Brenda Tamborini, Consultora Espíndola & Tamborini, 343-507-8668
Certification
TOEIC Test of English for International Communication
Timeline
Bilingual Medical Interpreter
Teleperformance El Salvador
10.2023 - 12.2023
Sales Agent
Webhelp El Salvador
01.2023 - 10.2023
Chat Specialist
Call Center Teleperformance El Salvador
04.2022 - 10.2022
Bachelor of Arts - Psychology
Universidad Adventista Del Plata
03.2014 - 06.2019
Collections Department and Customer Service agent
Teleperformance Group (El Salvador)
02.2012 - 03.2014
Sales Representative
1-800 flowers (Seasonal Job for Valentine's Day)
12.2011 - 02.2012
TOEIC Test of English for International Communication
EF English Certificate C2
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