Leyla Süleymanova
Sumqayit
Summary
Dynamic Call Center Supervisor with a proven track record at İntellektual Sheher LTD.MMC, excelling in staff training and coaching. Expert in call monitoring and program optimization, I foster a motivated team environment, enhancing service quality and operational efficiency. Committed to problem-solving and attention to detail, driving team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Call Center Supervisor
İntellektual Sheher LTD.MMC
09.2016 - Current
Trained and mentored new team members on customer service protocols and call handling techniques.
Supervised daily operations, ensuring compliance with quality standards and company policies.
Call Center Representative
AG Telekom MMC
03.2014 - 09.2016
- Provided exceptional service and support, enhancing customer satisfaction levels.
- Assisted in training new representatives on company policies and procedures.
- Documented interactions accurately in CRM system for future reference.
Call Center Manager
Evakuasiya.AZ MMC
04.2011 - 01.2014
- Led team of customer service representatives, enhancing communication and service quality.
- Developed training programs for staff, improving efficiency and reducing onboarding time.
- Implemented performance metrics, driving accountability and productivity across call center operations.
Education
High School Diploma -
AISU
Baku06-2010
Skills
- Call monitoring
- Coaching and mentoring
- Training methods
- Staff motivation
- New employee training
- Program optimization
- Problem-solving
- Attention to detail
- Staff training
Certification
1.Talesales SkillsTraining (Azercell Academy)
2.Customer Care (Azercell Academy)
Languages
English
Professional Working
Russian
Native or Bilingual
Timeline
Call Center Supervisor
İntellektual Sheher LTD.MMC
09.2016 - Current
Call Center Representative
AG Telekom MMC
03.2014 - 09.2016
Call Center Manager
Evakuasiya.AZ MMC
04.2011 - 01.2014
High School Diploma -
AISU