Leman Abdullayeva
Leading Sales Support And Risk Management Specialist
Sumqayit
Summary
I'm passionate about my work. Cause I love what I do. I am experienced in most of all aspects of the sales Offering strong organizational abilities and proactive approach, ready to learn and excel in sales support. Contributes foundational understanding of CRM tools and customer service principles, facilitating smooth operations. Ready to use and develop communication and problem-solving skills in Sales Support Specialist role. I am positive I can procure transformational results for any business, irrelevant of industry.
Overview
8
8
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Leading Sales Support Specialist
STP POLYMER LLC
Sumqayit, Sumqayit City
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Assisted customers with sales needs such as inventory and shipping questions.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Participated in sales strategy meetings to provide valuable input resulting in the development of innovative approaches to reach target audiences.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
Document Specialist
Azertechnolayn LLC
10.2021 - Current
- Organizing an archiving system
- Follow the orders in LOGO
- Make new negotiations with new companies
- Analysis of data submitted via documentation
- Compilation of reports
- Deal with long‐term storage of information and data protection
Personal Assistant
Carpathian Global LLC
05.2021 - 09.2021
- Planned and coordinated travel arrangements and logistics for out-of-town functions
- Organised personal and professional calendars, including reminders and updates for upcoming meetings and events
- Ran errands, including shopping for groceries and collecting dry cleaning
- Coordinated and planned special projects,
- Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams
- Generated reports using Microsoft Excel spreadsheets.
Customer Relationship Management Consultant
Place at Home
05.2020 - 03.2021
- Building and maintaining profitable relationships with key customers
- Overseeing the relationship with customers handled by your team
- Resolving customer complaints quickly and efficiently
- Keeping customers updated on the latest products in order to increase sales
- Meeting with managers in the organization to plan strategically
- Expanding the customer base by upselling and cross‐selling
- Understanding key customer individual needs and addressing these
- Conducting business reviews using CRM programs
- Knowing your competition and strategizing accordingly
Catexpo International Exhibition
04.2019 - 05.2020
- Coordinate internal resources
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Make communication with foreign customers and introduces the
- Services to companies
- Offer stand price list to companies
- Identifying and developing new opportunities with clients.
Sales manager
Selective Hotels
02.2017 - 04.2018
- And Resorts Swiss Azerbijan Sumgait Plaza Hotel
- Contacts representatives of government, business, associations, and social groups to solicit business for hotel or resort
- Reviews information on sales meetings, conventions, training classes, overnight travel, and other functions held by organization members to select prospective customers for hotel services
- Calls on prospects to solicit business, analyzes requirements of function, outlines available hotel facilities and services offered, and quotes prices
- Verifies reservations by letter, or draws up contract and obtains signatures
- Confers with customer and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service, and decorations
- May serve as convention advisor or coordinator during function to minimize confusion and resolve problems, such as space adjustment and need for additional equipment
- May select and release hotel publicity
- May prepare and mail advance brochures to prospective customers
- Tour manager - Sulh Travel
- Verifying the quality and amount of equipment prior to expeditions
- Setting up camps
- Instructing travelers
- Selling travel packages
- Planning itinerary
Education
Master of Business Administration - Public Relationship
Istanbul Ticaret University
Bachelor - Economic
Azerbaijan Cooperation University
Skills
Sales strategy development
Customer relationship management
Time management
Teamwork
Microsoft office expertise
Sales presentations
Self motivation
Sales reporting
Problem-solving abilities
Languages
2,A2,4,B2,4,B2,4,B2
Certification
Power BI
Timeline
Power BI
03-2024
Leading Sales Support Specialist
STP POLYMER LLC
11.2022 - Current
Fundamentals of Digital Marketing
12-2021
Document Specialist
Azertechnolayn LLC
10.2021 - Current
Personal Assistant
Carpathian Global LLC
05.2021 - 09.2021
Customer Relationship Management Consultant
Place at Home
05.2020 - 03.2021
Catexpo International Exhibition
04.2019 - 05.2020
Sales manager
Selective Hotels
02.2017 - 04.2018
Master of Business Administration - Public Relationship
Istanbul Ticaret University
Bachelor - Economic
Azerbaijan Cooperation University
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