Keren Saravia
San Miguel
Summary
Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Telus International
06.2019 - 07.2023
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
Education
Bachelor of Arts - Modern Languages: English And French
Universidad De El Salvador
Final De Av. Mártires Y Héroes Del 30 Julio, San S05.2021
Skills
- Consultative Sales
- Account Updating
- Information Security
- Product Knowledge
- Scheduling
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Customer Relations
- Customer Service
- Call Center Operations
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Customer Service Representative
Telus International
06.2019 - 07.2023
Bachelor of Arts - Modern Languages: English And French
Universidad De El Salvador
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